FAQ

1. How can I pay? 

Prometheus accepts payments with PayPal and debit/credit cards.

2. Delivery

Our shipping partner will deliver your order almost to every place on Earth. You’ll receive a shipping confirmation email with a tracking link after your order is processed.

3. Do you ship goods to Russia? 

Unfortunately, it's too risky for our customers in Russia to buy products on our site. We hope that the situation will change soon. 

4. What about returns? 

We accept returns on unworn items in their original condition (unwashed, tags attached, in original packaging) within 30 days of the ship date. Following these conditions, a refund to the original payment method is applicable. Please refer to our Return Policy in Terms & Conditions section.

To initiate your return please drop a message directly on info@prometheus.shop with the details of your return. Our support team will get in touch with you as soon as possible and provide you with return instructions.

For any other issues with your order, such as damaged, defective, or wrong items, please contact us as well.